General terms and conditions of online sales for individuals

In accordance with law n° 78-17 of January 6, 1978, relating to data processing, files and freedoms (known as the "Data Processing and Freedom" law), this site has been declared to the CNIL ( receipt no. 1676795 v 0). Exercise of the right of access. In accordance with article 34 of the law "Informatique et Libertés", you have the right to access, modify, rectify and delete data concerning you. To exercise this right of access, contact the publisher: GRIBOUILLE IMPORT , 14 rue de La Faurie, 09000 FOIX. tel: 05 61 65 57 09.

Host :

  • Ex2
  • CP 20031 BP Brunet Pharmacy
  • G7H 7S2
  • Chicoutimi, Quebec

For more information on the "Informatique et Libertés" law, you can consult the CNIL website. Copyright / Copyright / Liability. the company GRIBOUILLE IMPORT reserves the right to modify at any time the data available (references, sizes, colors) in particular by updating this site according to the available stocks. Messages you send to us via the Internet may be intercepted on the network. Until they reach us, their confidentiality cannot be guaranteed.

These conditions of sale are concluded on the one hand by the company GRIBOUILLE IMPORT whose registered office is GRIBOUILLE IMPORT , 14 rue de La Faurie, 09000 FOIX, registered in the trade and companies register of FOIX under number 382 582 088 hereinafter referred to as the GRIBOUILLE IMPORT company and, on the other hand, by any natural or legal person wishing to make a purchase via the website of the GRIBOUILLE IMPORT company, hereinafter referred to as "the buyer".


These conditions of sale are intended to define the contractual relationship between the company GRIBOUILLE IMPORT and the buyer and the conditions applicable to any purchase made through the commercial site of the company GRIBOUILLE IMPORT. The acquisition of a good or a service through this site implies unreserved acceptance by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or specific conditions not expressly approved by the company GRIBOUILLE IMPORT . GRIBOUILLE IMPORT reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Characteristics of the goods and services offered

The products are those listed in the catalog published on the GRIBOUILLE IMPORT website . These products are offered within the limits of available stocks. In this regard, if the product is no longer in stock, the company GRIBOUILLE IMPORT will reimburse the amount paid for the product without compensation on either side. Each product is accompanied by a description. The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product, particularly with regard to colors.

The quality

GRIBOUILLE IMPORT takes the greatest care in the selection of its products. Each delivery from our suppliers is rigorously checked. This allows us to assure you the best quality of products. In accordance with the legal provisions, the products supplied by the seller benefit from: - the legal duration of conformity, - the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and the making it unfit for use. Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Internet user as in the event of normal wear and tear of the property, accident or force majeure.


When ordering for the first time, the Internet user must complete a registration form as a new customer, containing the following information: title, surname, first name, address, date of birth, e-mail and a personal password. This information will allow him during subsequent orders not to have to fill in the forms again prior to placing the order. the company GRIBOUILLE IMPORT cannot be held responsible for the difficulties caused by the inaccuracy of the information communicated by the Internet user. In order to facilitate the identification of the Internet user by the simultaneous provision of the e-mail address and the password, the latter expressly authorizes the company GRIBOUILLE IMPORT to place on its hard disk a file called "Cookie" having for the sole purpose of facilitating its identification.

The Internet user retains the possibility of refusing Cookies by configuring his Internet browser, he then loses the possibility of personalizing the service delivered to him by the company GRIBOUILLE IMPORT via its site. GRIBOUILLE IMPORT undertakes to honor orders only within the limits of available product stocks. Any order implies acceptance of the prices and descriptions of the products available for sale. All orders are recorded and processed immediately upon receipt and are dispatched as soon as possible. An invoice is attached to the package on request, clearly showing all the information of the order.

The buyer who wishes to buy a product must: complete the identification form; validate his order after having checked it; make the payment under the conditions provided; confirm their order and payment. Confirmation of the order entails acceptance of these general conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail the confirmation of the registered order.


In accordance with articles L.121-20 and following of the Consumer Code, you have a period of fourteen (14) days to exercise your right of withdrawal on all the items of your order, without having to justify reasons. nor to pay any penalty, with the exception of return costs.

We will then refund you the full amount of the items upon receipt of the return by our services.


If the return is the result of an error on our part or if the item is found to be faulty, we will refund the postage costs. If a delivery problem is due to incorrect information in your contact details and telephone number, we decline all responsibility. (on receipt of the return by our service).

PLEASE NOTE: We only reimburse postage, not prepaid packages. To avoid additional costs, please return the product in its original packaging. Please accompany your return with proof of post. You have 10 days to return your package by La Poste to the following address: GRIBOUILLE IMPORT , 14 rue de La Faurie, 09000 FOIX. Postage due shipments are refused. In the event of abnormal or abusive returns, the GRIBOUILLE IMPORT company reserves the right to refuse a subsequent order.


If you want to exchange an item for another size or color, you must let us know on the return slip. We will return the item to you in the desired size or color.

Participation in Shipping and Delivery Costs

Postal costs are paid directly to the Post Office on your behalf by the company GRIBOUILLE IMPORT . Your package will be delivered to your home by the Colissimo service of the Post Office within a maximum of two weeks after receipt of your order. For Europe and the rest of the world please contact us for definition of the price.

Border taxes

Please note that customs or import taxes are not included in the shipping costs indicated. These taxes remain entirely your responsibility and are your responsibility. As taxes may vary depending on your country, we invite you to contact the competent authorities.

Delivery times and delivery

Delivery times are given for information only and any delays do not entitle the buyer to cancel his order, refuse the goods or claim damages. The risks are the responsibility of the purchaser from the moment the products have left the premises of the company GRIBOUILLE IMPORT . Delivery times are only given as an indication; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. When the customer takes possession of the products ordered, it is up to him to check them (quality, quantity, conformity with the order, etc.). No complaint is taken into account seven days after the delivery of a product. A complaint, justified and made within this period, leads only to the exchange of the product, without further compensation for the customer. The products are delivered to the address indicated by the consumer on the order form. All our products leave our premises in perfect condition.

Large or heavy packages are delivered to your home, residence, or chosen location, a delivery person cannot be obliged to carry the package to the customer.

The customer must precisely report to the delivery person the slightest trace of shock (wet package, holes, traces of crushing, etc.) on the package and immediately contact our customer service: In all cases, you have a period of three (3) days, not including public holidays from receipt of your package to notify the carrier, by extrajudicial document or registered letter, of your possible reservations (article L133- 3 of the Commercial Code).


The prices appearing in the catalog are prices including VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services. the company GRIBOUILLE IMPORT reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated include order processing costs, but not transport or delivery costs provided that they take place in the geographical areas provided for below.


Payments are made in cash, on order. Payment is made in euros:

By the Prestashop Checkout secure payment module, by credit card or by Paypal .

We do not have access to and do not save any of your bank details.


The seller, in the online sales process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems. In addition, we will not be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure. Finally, we draw your attention to the fact that we cannot be held responsible for an order placed by a minor, whether or not the parents have authorized this order.

Intellectual property

All elements of the GRIBOUILLE IMPORT company website are and remain the exclusive intellectual property of the GRIBOUILLE IMPORT company. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Unless there is a written waiver, all models made or developed for our company remain our entire property under all circumstances: similarly, the rights to reproduce or transform our models, prints, drawings, sketches, models, photographs, etc., are strictly reserved, in France and abroad. Any simple or hypertext link is strictly prohibited without the express written consent of the company GRIBOUILLE IMPORT .

Personal data

In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a nominative nature relating to buyers may be subject to automated processing. Buyers may object to the disclosure of their details by notifying the company GRIBOUILLE IMPORT . Similarly, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of the e-mail addresses of users of the site was the subject of a declaration to the CNIL on 03/27/2010 registered under number 1420057.

Archiving - Proof

The company GRIBOUILLE IMPORT will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of the company GRIBOUILLE IMPORT will be considered by the parties as proof of communications, orders, payments and transactions between the parties.


These online sales conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of the registered office of the company GRIBOUILLE IMPORT , notwithstanding multiple defendants or warranty claims.